FAQ’S FOR OUR NEW PAYMENT PORTAL!
City of Plymouth, CA
What is this new payment portal – Citizen Portal?
Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments. You access your account from this website, https://cityofplymouth.payacp.com/
Where can I learn more about Paya?
Simply visit www.paya.com to learn more about our new vendor!
If I had an account with billingdoc.net, do I have to create a new account in Citizen Portal?
Yes, the accounts do not carry over, so you will need to go through the quick and easy process of creating a new account in Citizen Portal. To do so, please visit: https://cityofplymouth.payacp.com/portal/signup
Does it cost anything to sign up for online bill payment?
It’s free to sign up for online bill payment, enroll in Auto Pay, Text N Pay or e-billing.
If I was previously enrolled in Auto Pay, do I need to re-enroll in the new portal?
Yes, the auto pay does not carry over, so you will need to enroll in Auto Pay once you create a new account in Citizen Portal (see above). Or, you can call the Paya Portal Support Center at (855) 327-1620 and they can assist you.
Are there fees associated with making a payment through the Portal?
No
What payment methods can I use?
You can pay your utility bills with a credit or debit card, or through a checking or savings account. We also offer Auto-Pay and Text & Pay programs that allow you to use your preferred method of payment.
What information is available in the Portal?
Account balance, bills and payments are available as well as the ability to enroll in Auto-Pay, e-Billing, and Text & Pay. Portal users can also see current billing address, phone number, and email address that are on file with us.
Do I need to pay my bills from my computer?
Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due. AND – if you enroll in Text N Pay, you can make a payment right through your cell phone!
How do I know the payment went through?
After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a receipt emailed or texted, your preference.
What payment options do I have?
We work to ensure you have a variety of payment options available at home or on the go. You can pay Online with any browser from a laptop, PC or Phone, take advantage of our Auto-Pay option or Text n Pay, or contact our Live Call Center where an agent will assist you over the phone. Live agent support is available 8am-5pm Central, Monday through Friday.
Is my information safe?
Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions). What is PCI Compliance? Click here to read more.
OTHER PAYMENT OPTIONS:
Checks/Cashier Checks/Money Orders: Made out to: City of Plymouth Mailing address: P O Box 429, Plymouth, CA 95669 or put your payment in the Drop box, located at City Hall
Credit Card Payment made by phone: Call 855-327-1620 to make a payment over the phone.
Cash: We advise against putting cash in our drop box.
Questions – Please contact: Tracy Pitts – 209-245-6941 Ext. 258 or email Billing@cityofplymouth.org
Water/Sewer Service
Properties with Service established.
- Owners – Will need a recorded Grant Deed along with the Water/Sewer application
- Renters – Call the city first to find out Deposit amount. 209 245-6941 Ext 258
When deposit amount is given, please turn in the following together.
- Deposit, paid by check or cash only
- Water/Sewer application
- Rental agreement
Please turn in all forms together. We will not be able to process paperwork separately.
(Water/Sewer application must be mailed in or brought to City Hall, no emails or faxes.)
Properties without established service, please contact City at 209 245-6941 Ext 258
MOVING?
It is your responsibility to notify the city in writing when you have moved from a property.
- Owners will need the proper documentation. See Water/Sewer Service above
- Renters or property owners of a long-term rental please turn in a letter with the following information by email billing@cityofplymouth.org or drop it off at City Hall.
- Property address
- New mailing address
- Renter’s name
- Date of move
Contact Information Update Form
Fill out a Customer Information Update form if any of your contact information has changed and drop it off at City Hall or email the information to billing@cityofplymouth.org
For a name change on an account, see Water/Sewer Service.